Refund & Cancellation Policy

Last Updated: September 11, 2026

At Imaginebuddy, we aim to provide reliable digital products and services. Because our products are primarily digital and may provide immediate access to downloadable content, refunds are subject to the terms below and applicable law.

1. Digital Products

Most Imaginebuddy products are digital products, including AI prompts, prompt collections, creative resources, downloadable images, templates, and other digital materials.

Because digital products can generally be accessed immediately after purchase, purchases are generally non-refundable once the digital product has been accessed or downloaded, except where required by applicable law or where Imaginebuddy approves a refund at its discretion.

Please review the product information carefully before completing your purchase.

2. Subscription Plans

If you subscribe to an Imaginebuddy paid plan:

  • Your subscription will renew according to the billing period selected at checkout.
  • You may cancel your subscription before the next renewal date.
  • Cancellation prevents future renewal charges.
  • Your current access will generally continue until the end of the paid billing period.
  • Cancellation does not automatically create a refund for the unused portion of a current billing period.

3. Accidental or Duplicate Purchases

If you accidentally purchase the same product or subscription more than once, please contact us as soon as possible.

After reviewing the transaction, we may provide an appropriate refund or alternative resolution.

4. Technical Problems

If you paid for a product but are unable to access or download it because of a genuine technical issue on our side, please contact support.

We will make reasonable efforts to:

  1. Restore access;
  2. Provide the purchased product again; or
  3. Provide another reasonable solution.

5. Incorrect or Incomplete Delivery

If you receive a digital product that is materially different from the product described at the time of purchase, please contact us with details of the issue.

We may investigate the issue and provide an appropriate resolution where applicable.

6. AI-Generated Results

AI-generated content can vary between users and generations.

Differences in AI-generated results caused by:

  • AI model updates
  • Prompt interpretation
  • User settings
  • Reference images
  • AI platform limitations
  • Third-party software
  • Random generation

do not automatically qualify for a refund.

Imaginebuddy provides prompts and creative resources, but cannot guarantee a particular AI-generated result.

7. Third-Party AI Platforms

Imaginebuddy does not control third-party AI platforms.

Changes to a third-party platform's:

  • Pricing
  • Model
  • Features
  • Terms
  • Availability
  • Usage restrictions
  • Output quality

do not automatically qualify for a refund of an Imaginebuddy purchase.

8. Promotional Offers

Special offers, discounted products, promotional pricing, or limited-time offers may have additional terms.

Where applicable, those terms will be displayed with the offer.

9. Refund Requests

To request a refund or report a purchase problem, please contact us with:

  • Your name
  • Email address associated with your account
  • Order or transaction ID
  • Product or subscription purchased
  • Date of purchase
  • Reason for the request
  • Relevant screenshots or supporting information, if applicable

Refund Email: [Refund/Support Email]

10. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

11. Cancellation of Accounts

You may stop using your Imaginebuddy account at any time.

If you have an active paid subscription, you should cancel the subscription separately to prevent future billing.

Account cancellation does not automatically qualify you for a refund.

12. Abuse and Fraud

We reserve the right to refuse refunds where we reasonably believe there has been:

  • Payment fraud
  • Abuse of promotional offers
  • Repeated refund requests
  • Unauthorized redistribution of our resources
  • Misuse of the platform
  • Violation of our Terms & Conditions

This does not limit any rights you may have under applicable law.

13. Policy Changes

We may update this Refund & Cancellation Policy from time to time.

The latest version will always be published on this page.