Refund & Cancellation Policy

Last Updated: September 11, 2026

At Imaginebuddy, we work hard to provide high-quality AI product photography prompts, creative resources, AI-generated visuals, and digital products that help you create better content.

Because most Imaginebuddy products are digital and delivered instantly, we have a specific refund and cancellation policy.

Please read this policy carefully before purchasing.

1. Digital Products

Imaginebuddy offers digital products and resources, including:

AI product photography prompts
AI photoshoot prompts
Premium prompt collections
AI-generated images
Creative resources
Digital downloads
Prompt guides
Other digital products

Due to the nature of digital products, purchases are generally non-refundable once the product has been accessed, downloaded, or delivered, except where required by applicable law or where Imaginebuddy approves a refund at its discretion.

We encourage you to review the product description and available previews before making a purchase.

2. Subscription Plans

Imaginebuddy may offer monthly, annual, or other subscription plans.

When you subscribe to a paid plan:

Your subscription may automatically renew according to the selected billing period.
You may cancel your subscription before the next renewal date.
Cancellation prevents future renewal charges.
You will generally retain access to paid features until the end of your current paid billing period.
Cancelling a subscription does not automatically result in a refund for the current billing period.

3. How to Cancel Your Subscription

If you no longer wish to continue your Imaginebuddy subscription, you can cancel it through the available account or subscription-management options.

If you cannot access the cancellation option, contact our support team before your next billing date.

Important

To avoid a future renewal charge, please make sure your subscription is cancelled before the next billing date.

4. Monthly & Annual Subscriptions

For both monthly and annual subscriptions:

Monthly Plans

You can cancel before the next monthly renewal to prevent the next charge.

Annual Plans

You can cancel before the next annual renewal to prevent the following year's charge.

Unless otherwise stated or required by applicable law, cancelling an active subscription does not create a refund for the unused portion of the current subscription period.

5. Accidental or Duplicate Purchases

If you accidentally purchase the same product or subscription more than once, please contact us as soon as possible.

Provide your:

Name
Account email
Order or transaction ID
Purchase details

We will review the transaction and may provide an appropriate refund or alternative resolution where applicable.

6. Technical Problems

We understand that technical issues can occasionally occur.

If you have purchased a product but cannot access or download it because of a genuine technical problem with Imaginebuddy, please contact our support team.

We will make reasonable efforts to:

Identify the problem.
Restore your access.
Provide the purchased content again.
Offer an appropriate alternative where reasonably possible.

A technical issue with a third-party AI platform does not necessarily qualify for a refund from Imaginebuddy.

7. AI-Generated Results

Imaginebuddy specializes in adaptive AI product photography prompts designed to help users create visuals based on their product's details, colors, theme, background, lighting, and creative direction.

However, AI-generated results can vary.

The final result may depend on:

The AI model being used.
Model updates.
Reference image quality.
Product image quality.
Prompt interpretation.
User inputs.
Generation settings.
Third-party platform limitations.

For this reason, we do not guarantee an exact or identical AI-generated result based on a prompt or example shown on Imaginebuddy.

Differences in AI-generated results do not automatically qualify for a refund.

8. Product Accuracy in AI Outputs

Our prompts are designed to help AI generate product-focused visuals.

However, AI technology may sometimes alter or incorrectly reproduce:

Product shape
Product color
Labels
Packaging
Text
Logos
Materials
Product features
Fine details

Users are responsible for reviewing generated images before using them for advertising, ecommerce, packaging, publishing, or other commercial purposes.

AI output inaccuracies caused by third-party AI tools do not automatically qualify for a refund.

9. Third-Party AI Platforms

Imaginebuddy prompts may be used with third-party AI platforms such as Gemini, ChatGPT, Midjourney, or other supported tools.

These platforms are independently operated and may change their:

Models
Features
Pricing
Usage limits
Policies
APIs
Availability
Output quality

Imaginebuddy does not control third-party platforms.

If a third-party platform changes or stops supporting a feature, prompt, model, or workflow, this does not automatically qualify for a refund.

10. Incorrect Product Purchase

If you purchase a product by mistake because you selected the wrong product, collection, plan, or resource, refunds are not guaranteed once the digital product has been delivered or accessed.

Please review the product details before completing your purchase.

If you believe you made a purchase in error, contact us as soon as possible and we will review your request.

11. Promotional & Discounted Purchases

Products purchased during promotional campaigns, discounts, special offers, or limited-time promotions may be subject to additional terms.

Where special refund or cancellation conditions apply, they will be communicated with the applicable offer.

12. Refund Eligibility

A refund may be considered in situations such as:

A duplicate transaction.
A significant technical issue preventing access to a purchased product.
A billing error caused by our system.
A product not being delivered due to an issue on our side.
Other circumstances where a refund is required under applicable law.

Refund eligibility will be determined based on the circumstances of each request and applicable law.

13. Refund Requests

To request a refund, please contact our support team.

Include the following information:

Name:
Your full name

Email:
The email associated with your Imaginebuddy account

Order/Transaction ID:
Your purchase or transaction reference

Product/Plan:
The product or subscription purchased

Date of Purchase:
The date the transaction was completed

Reason:
A clear explanation of your refund request

For technical problems, screenshots or other relevant information may help us resolve your issue faster.

Refund Email

[email protected]

14. Refund Processing

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase, where possible.

The time required for the refund to appear in your account may depend on your:

Bank
Card issuer
Payment provider
Payment method

Imaginebuddy cannot control processing times imposed by external financial institutions.

15. Cancellation Does Not Equal Refund

Please note that cancelling a subscription and requesting a refund are two different actions.

Cancelling your subscription prevents future recurring charges.

It does not automatically refund previous payments or unused subscription time unless otherwise stated or required by applicable law.

16. Abuse & Fraud

Imaginebuddy reserves the right to investigate refund requests involving suspected:

Payment fraud
Account abuse
Promotional abuse
Repeated refund requests
Unauthorized sharing of paid resources
Circumvention of download or usage limits
Violation of our Terms & Conditions

Where permitted by law, refund requests associated with abusive or fraudulent activity may be declined.

17. Changes to This Policy

Imaginebuddy may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

We recommend reviewing this page before making a purchase.